A new release of speech recognition software introduces a Business Process Management layer and advanced machine learning capability to aid the configuration of business outcomes and a completely redesigned user experience. auMina 2.5 is a state-of-the-art speech analytics software solution that provides real-time actionable business insights, measures and continuously improves agents’ knowledge and sales skills while it adheres to processes and policies. Uniphore Software Systems, a Chennai, India-based speech recognition company, developers of this speech analytics, auMina version 2.5, claims it enables the analyst to effectively address business outcomes using a patented ratings engine.
Additional features of this new release include an enhanced ability to perform root cause analysis on data and a refined emotion detection capability. auMina 2.5 supports over 80 international languages, including 14 Indian languages with a 95 percent accuracy rate.
Uniphore Software Systems is headquartered in IIT Madras Research Park, Chennai, India: www.uniphore.com